Review Details

I made an appointment for 3 things - oil change, replace a malfunctioning window switch and replace airbag (safety recall). You could not replace the airbag as the part was not in stock and wouldn't be ordered until I came in. You know everything about my car, including the VIN number, as it was on the letter that GMC sent to me. How hard is to order it and let me know when to come in so you don't waste my time? You charged me a $125 diagnostic fee to confirm what I already told you about the window switch. Ludicrous, as that would take 2 seconds to see the part does not work as I told you. Again, the part was not in stock although you knew that was part of the reason I was coming into the shop. How hard is it to check your inventory and help schedule my visit when all parts are present, so you are not wasting my time? You charged me a mystery $4.55 for shop charges for the oil change. Not explained to me by your service agent. Guess this for rags? I only scheduled the oil change for efficiency as your pricing is a third hirer than jiffy lube, or similar - next time I won't come here. Finally, you had the unmitigated gall to pass along your credit card merchant fee to me the customer. How cheap can you be? Apparently that policy went into effect the day before my appointment and was not mentioned to me by your "less than helpful" service advisor - Amy. Speaking of Amy, if she ever attempts to be the service agent for me or my car, I will cancel my appointment. As it stands, I've used your service center over the life of two cars, but once the airbag and the switch are replaced, I'll probably never come to you again, or buy a car from you either. Your reputation was ruined with me due to her poor attitude and one visit that completely wasted my time and overcharged me as your profit margin was more important to you that customer service.