Review Details

I recently visited Capital Buick GMC for a comprehensive service, as my car had crossed 60,000 miles. My previous experience with the dealership was disappointing because two issues from a prior service were not fully resolved. This time, I explicitly requested a thorough inspection and retesting of those unresolved issues, alongside the recommended services. To their credit, the team promptly completed the requested and recommended services. They also identified and resolved a tire monitoring sensor issue, which I appreciated. Additionally, I was provided with a loaner car since the service spanned the weekend. However, there were a couple of disappointments and frustrating aspects of my experience: Loaner Car: The loaner car appeared new but had already been driven over 700 miles (approx.). When I returned it after minimal use (around 80 miles for my commute), it was inspected, and a small, pin-sized dent was found on the rear passenger door. The service manager, Quinten, briefly looked at it and unilaterally decided to charge me $200, adding it to my final invoice without asking for details or considering the possibility of normal wear and tear. I found this approach dismissive and disappointing. Tire Monitoring System Failure: A couple of weeks after the service, a dashboard warning indicated another tire monitoring system failure. This issue was unrelated to the tire they serviced but raises concerns about the thoroughness of their diagnostics. I now have to return to the dealership/elsewhere to resolve this, adding to my frustration. Overall, my experiences with Capital Buick GMC have been inconsistent and disappointing. While some departments perform well, others have repeatedly fallen short. The additional charge for the loaner car dent, imposed without proper investigation, and the unresolved diagnostic issue have left me dissatisfied. This now makes me think if I should start shopping elsewhere.