Confirmed Service Customer
Check in and shuttle service were good. Repair work handled on a timely basis. However, the battery is located in the trunk and the compartment cover was not put back in place upon completion of work. Additional antifreeze was added after replacing the thermostat. There was residue droplets on the windshield, rubber seal, and all over the engine parts. I opened the hood because of the smell. Would have appreciated better clean up after the work.
Barbara A.
Smyrna,
GA
Business Response
Hello Barbara, We appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
great service everyone was helpful answered all my questions. Radi and Leonard are great. I would be glad to recommend Capital to all my friends and f...
Confirmed Service Customer
The service department was all smiles and courteous. Service was fast and efficient. Thanks Capital Buick!
Confirmed Service Customer
Radi was helpful and provided convenient customer service the day of our repair. Leonard Golden, who issued a ridiculous $3400 quote on 7/2/2024 was n...
Confirmed Service Customer
I sent my car to Buick for them to tell me why it shut off and will not crank only to find out the technician Parsa switched my battery with a battery...
