Confirmed Service Customer
I sent my car to Buick for them to tell me why it shut off and will not crank only to find out the technician Parsa switched my battery with a battery that is no good I had to pay to have my vehicle towed there and I had to pay to have my vehicle towed back to my home not in the same condition and worse. I have no idea why it is not working and now I need a battery. I am very upset he made a bad situation worst. Nobody has reached out to me with an apology or resolution. I am still without a car my kids cannot get to school I cannot get to school or work. Buick is liable for the damage they have further caused me and needs to replace my battery with a functioning like the one it arrived with or a new one! I want to speak with a supervisor and someone from corporate as soon as possible. My number is (678) 900-5738 my name is Ameshaw.
Ameshaw H.
Atlanta,
GA
Business Response
Hi Ameshaw, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at Capital Buick GMC, LLC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 872-0704 to discuss ways we can better serve you in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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