Confirmed Service Customer
I recently purchased a new car at this location and the purchasing experience was great. Eron and the sales team were transparent, efficient and successful at making this transaction an ideal experience for me. Unfortunately immediately after my purchase I experienced an error message on the dash and 2 recalls that caused me to schedule several service appointments. My experience with the service team is not good. I find the people to be very underwhelming and cold. Apart of customer service is empathy and effort and I received neither. I���m not going to list each issue bc I don���t have the time but I will say that in my experience there was zero hospitality.
Quanesha J.
Austell,
GA
Business Response
Hi Quanesha, Here at Capital Buick GMC, LLC, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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