253 Reviews Found
Confirmed Service Customer
Radi Rafailov is amazing and always takes good care of me.
Ryan E.
Smyrna
Business Response
Hi Ryan, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
All went well and I was back on the road quickly.
Jane J.
Atlanta
Business Response
Hi Jane, it is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I had warranty work done yesterday. I was able to schedule an appointment at a convenient time. The work was done expeditiously and I was pleased with everything. The process took 3.5 hours and I was given a ride home and back.
Michael O.
Marietta
Business Response
Hi Michael, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Service was great Leonard does a great job in Service
Brooxie S.
Lithia Springs
Business Response
Hi Brooxie, we're glad you had such a wonderful experience with us! Until the next time we meet, take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Robt, We really appreciate your feedback! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I recently visited Capital Buick GMC for a comprehensive service, as my car had crossed 60,000 miles. My previous experience with the dealership was disappointing because two issues from a prior service were not fully resolved. This time, I explicitly requested a thorough inspection and retesting of those unresolved issues, alongside the recommended services. To their credit, the team promptly completed the requested and recommended services. They also identified and resolved a tire monitoring sensor issue, which I appreciated. Additionally, I was provided with a loaner car since the service spanned the weekend. However, there were a couple of disappointments and frustrating aspects of my experience: Loaner Car: The loaner car appeared new but had already been driven over 700 miles (approx.). When I returned it after minimal use (around 80 miles for my commute), it was inspected, and a small, pin-sized dent was found on the rear passenger door. The service manager, Quinten, briefly looked at it and unilaterally decided to charge me $200, adding it to my final invoice without asking for details or considering the possibility of normal wear and tear. I found this approach dismissive and disappointing. Tire Monitoring System Failure: A couple of weeks after the service, a dashboard warning indicated another tire monitoring system failure. This issue was unrelated to the tire they serviced but raises concerns about the thoroughness of their diagnostics. I now have to return to the dealership/elsewhere to resolve this, adding to my frustration. Overall, my experiences with Capital Buick GMC have been inconsistent and disappointing. While some departments perform well, others have repeatedly fallen short. The additional charge for the loaner car dent, imposed without proper investigation, and the unresolved diagnostic issue have left me dissatisfied. This now makes me think if I should start shopping elsewhere.
Mani P.
Atlanta
Business Response
Hello Mani, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (770) 872-0704 so we can work towards a solution. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Thank you all for excellent customer service
Kristi P.
Douglasville
Business Response
Hello Kristi, We're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Joseph, We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Ricky, Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Error McLean was very helpful an the financial manager too. Now I didn't have a great experience at the service department
Pamela C.
Lawrenceville
Business Response
Hi Pamela, Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
I have been coming to this dealership for more than 10+ years. Although there are other dealerships closer to me I choose to travel 30 miles one way to get my car serviced at this location because of the caliber of customer service that I receive. I was late arriving today because there was a fire on the interstate. Although I was about 30 minutes late for my appointment they still serviced my car and I didn't have to wait too long. THANKS
Phyllis G.
Jonesboro
Business Response
Hi Phyllis, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Please don���t recommend me to see the advisor radi rafailov ever again. He needs to keep his smart comments to himself. I don���t like his attitude towards me as a customer.
Wendrell N.
Atlanta
Business Response
Hello Wendrell, We regret to hear that your experience with us was not a more positive one. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi and the team always do an excellent job. Always very professional. Was in for first oil change and tries rotated on my Yukon. Job was done in a couple hours .
David C.
Smyrna
Business Response
Hello David, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I did not get the applied discount that I was told I was entitled to by Radi for 10%off up to $250. I did not realize this until I checked the invoice once I got home. Amy handled payment, but did not provide me with an invoice until after it had been run.
Rick P.
Smyrna
Business Response
Hello Rick, We appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Laresa, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I dropped the car off- they made update of the recall. Certainly took less time than they thought.
Marc H.
Atlanta
Business Response
Hi Marc! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Mina, We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Everything went well, I must admit that I was caught of guard when I looked at my bill and saw the excessive shop charges and then I went to pay and was told that using my credit card would cost me another 3%. The very next day, I got discounts emailed to me on the 2 services I had just had done the day before. If you're going to email me discounts on service work, why don't you just give it to me when I have the work done instead of the day after the service was performed
Robert J.
Marietta
Business Response
Hello Robert, We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I was checked in upon arrival and my vehicle was ready to go in less than 2 hours. I was very pleased.
Anthony W.
Atlanta
Business Response
Hello Anthony, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Capital Buick GMC, LLC. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
No issues with courteousness or timing. Amy, my service advisor was professional and friendly. I specifically requested that my car be washed. I left the car at the dealership for several hours as the shuttle took me to and from my office (the shuttle driver was wonderful.) Upon returning to the dealership to retrieve my car, I asked if my car had indeed been washed. Amy asked the shuttle driver to check, make sure, and if not, please have it washed immediately. I waited 10 minutes expecting the car to be pulled up, clean at any second. Unfortunately, someone else���s car got washed prior to mine and I was asked to wait again. I declined as I had no more time, walked to my dirty car and drove it home. Very disappointing.
Gail F.
Big Canoe
Business Response
Hi Gail, We regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213