251 Reviews Found
Confirmed Service Customer
Great customer service. Thank you, Rodi and team.
Maria E.
Austell
Business Response
Hi Maria, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Dear Capital One Buick GMC, I am writing to express my disappointment with the recent service I received at your dealership. I had an appointment scheduled for an oil change and mentioned to Radi Rafailov that my vehicle might need new brakes. I inquired about the cost of replacing the brakes, but at no point was I informed that there would be a $140 inspection fee if I chose not to have the brakes replaced at the dealership. Faced with the choice of losing $140 for a service I neither requested nor was informed about, I reluctantly decided to have my brakes replaced. This resulted in a total charge of $662.41. I am deeply dissatisfied with the lack of communication and transparency regarding this fee. This is not the first time I have encountered issues with this dealership. However, since I purchased my vehicle from you, I have continued to return for servicing. Unfortunately, this experience has led me to reconsider my decision, and I am now seriously considering servicing my vehicle elsewhere moving forward. I hope you take this feedback seriously and address the communication gaps to improve customer service for future clients. Sincerely, Candelaria Camarena
Candelaria C.
Mableton
Business Response
Hello Candelaria, It's upsetting to hear that your experience was anything but stellar. When you have an opportunity, please reach out to us at (770) 872-0704 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Wrong part was ordered after weeks of waiting then had to leave my vehicle over night without loaner vehicle or gas for having to make a second trip and take time out of my Wife's day for a second day.
Kevin W.
Fairburn
Business Response
Hello Kevin, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 872-0704 to discuss this further. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hey Phillip, Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Melvin, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi Rafailov is amazing and always takes good care of me.
Ryan E.
Smyrna
Business Response
Hi Ryan, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
All went well and I was back on the road quickly.
Jane J.
Atlanta
Business Response
Hi Jane, it is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I had warranty work done yesterday. I was able to schedule an appointment at a convenient time. The work was done expeditiously and I was pleased with everything. The process took 3.5 hours and I was given a ride home and back.
Michael O.
Marietta
Business Response
Hi Michael, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Service was great Leonard does a great job in Service
Brooxie S.
Lithia Springs
Business Response
Hi Brooxie, we're glad you had such a wonderful experience with us! Until the next time we meet, take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Robt, We really appreciate your feedback! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I recently visited Capital Buick GMC for a comprehensive service, as my car had crossed 60,000 miles. My previous experience with the dealership was disappointing because two issues from a prior service were not fully resolved. This time, I explicitly requested a thorough inspection and retesting of those unresolved issues, alongside the recommended services. To their credit, the team promptly completed the requested and recommended services. They also identified and resolved a tire monitoring sensor issue, which I appreciated. Additionally, I was provided with a loaner car since the service spanned the weekend. However, there were a couple of disappointments and frustrating aspects of my experience: Loaner Car: The loaner car appeared new but had already been driven over 700 miles (approx.). When I returned it after minimal use (around 80 miles for my commute), it was inspected, and a small, pin-sized dent was found on the rear passenger door. The service manager, Quinten, briefly looked at it and unilaterally decided to charge me $200, adding it to my final invoice without asking for details or considering the possibility of normal wear and tear. I found this approach dismissive and disappointing. Tire Monitoring System Failure: A couple of weeks after the service, a dashboard warning indicated another tire monitoring system failure. This issue was unrelated to the tire they serviced but raises concerns about the thoroughness of their diagnostics. I now have to return to the dealership/elsewhere to resolve this, adding to my frustration. Overall, my experiences with Capital Buick GMC have been inconsistent and disappointing. While some departments perform well, others have repeatedly fallen short. The additional charge for the loaner car dent, imposed without proper investigation, and the unresolved diagnostic issue have left me dissatisfied. This now makes me think if I should start shopping elsewhere.
Mani P.
Atlanta
Business Response
Hello Mani, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (770) 872-0704 so we can work towards a solution. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Thank you all for excellent customer service
Kristi P.
Douglasville
Business Response
Hello Kristi, We're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Joseph, We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Ricky, Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Error McLean was very helpful an the financial manager too. Now I didn't have a great experience at the service department
Pamela C.
Lawrenceville
Business Response
Hi Pamela, Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
I have been coming to this dealership for more than 10+ years. Although there are other dealerships closer to me I choose to travel 30 miles one way to get my car serviced at this location because of the caliber of customer service that I receive. I was late arriving today because there was a fire on the interstate. Although I was about 30 minutes late for my appointment they still serviced my car and I didn't have to wait too long. THANKS
Phyllis G.
Jonesboro
Business Response
Hi Phyllis, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Please don���t recommend me to see the advisor radi rafailov ever again. He needs to keep his smart comments to himself. I don���t like his attitude towards me as a customer.
Wendrell N.
Atlanta
Business Response
Hello Wendrell, We regret to hear that your experience with us was not a more positive one. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi and the team always do an excellent job. Always very professional. Was in for first oil change and tries rotated on my Yukon. Job was done in a couple hours .
David C.
Smyrna
Business Response
Hello David, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I did not get the applied discount that I was told I was entitled to by Radi for 10%off up to $250. I did not realize this until I checked the invoice once I got home. Amy handled payment, but did not provide me with an invoice until after it had been run.
Rick P.
Smyrna
Business Response
Hello Rick, We appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Laresa, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213