254 Reviews Found
Business Response
Hey Francis, We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo did a great job of showing us the Acadia and explaining the electronics. He was very patient with 2 senior buyers! Pat Parmelee
Patricia P.
Marietta
Business Response
Hello Patricia, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Theo and JJ are simply awesome. Thank you.
Christopher B.
Atlanta
Business Response
Hi Christopher, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
They have a lot of experience in and very knowledgeable people
Maxy J.
Acworth
Business Response
Hi Maxy, We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Brooxie, Your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Martin, Thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Capital Buick called me about the seat recall and asked me to bring it in to FIX the recall, I left my truck over night, went to pickup the next day morning and they tell me that they don't have the parts and can not fix the problem.
Jerry R.
Atlanta
Business Response
Hello Jerry, We strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (770) 872-0704 so we may assist you in moving forward towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Mark, We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I love the unsolicited ride without hesitation Adam happy to assist
Barbara W.
Atlanta
Business Response
Hi Barbara, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Timely in all aspects. Greeted immediately after driving up. Greeted immediately after I walked into the facility. Issues immediately addressed. Entire visit was 1 1/2 hours.
Randy K.
Oxford
Business Response
Hi Randy, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
No real problem noted with service. However, did not go over all findings (whether good or bad) of the multi point inspection.
Madelene W.
Austell
Business Response
Hello Madelene, We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo Petenzi was great. We came back (from 2020 purchases) largely because of him. He made the process seemless and very quick. The rest of the dealership did its part too.
Sarah G.
Roswell
Business Response
Hi Sarah, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
We were offered no alternative suggestions for savings on an astronomical repair.
Donovan W.
MAIETTA
Business Response
Hello Donovan, We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Aisha, Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Outstanding service advisor Mr. Rodney Trimm. Very helpful, patient and thoughtful to make sure I had a understanding of what I needed to operate my vehicle.
Betty H.
East Point
Business Response
Hi Betty, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hi Bettye, Your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
My Service Advisor was excellent.She had a Tech look at the issue and I received a good understanding of the next steps. This all happened in a timely manner.
Michael O.
Marietta
Business Response
Hi Michael, Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Douglas! We are glad we could help! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Good experience, Although my online service appointment did not process with the dealership, they got me in and serviced my vehicle in a timely manner.
Andy K.
Mableton
Business Response
Hi Andy, We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
My wife took our car for a simple oil change. It took nearly 2 hrs. Your tech, Cooper, was rude and inconsiderate, to say the least. We bought our Tahoe from you and we���ve spent thousands of dollars in service at your shop and expected better treatment. We won���t be returning due to this poor customer service.
Jaron B.
Mableton
Business Response
Hi Jaron, We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213