237 Reviews Found
Confirmed Service Customer
I came in to have my transmission fluid tested because I believe it was contaminated. It was a Hispanic young technician drove my truck. He came back so I could ride with him. Not only was he not paying me any attention but he doesn’t know the different trim levels of vehicles either. I had to inform him there are two different Denali trims( Denali and Denali Ultimate). He was so confused and that was another red flag. Never tested the fluid in which that’s what my appointment was for. Never again. Then add insult to injury, I got a text from a sales person the same day asking if I wanted to trade in my other truck I bought from Capital GMC. Never again
Lula C.
Valley
Business Response
Hello Lula, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Always a pleasure coming to Capital Buick GMC. They're always courteous, professional, and always explain the work, bill, and answer any question. Highly recommend them.
Lawrence B.
Douglasville
Business Response
Hi Lawrence, Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hello Maxy, We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I was able to walk in and get most of the services I needed done and they were professional and quick!!
Melody W.
Jacksonville
Business Response
Hello Melody, It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hello Juanita, Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
This previous appointment has been the worst experience, took almost 4 hours for the service. When I asked how long more was it going to be he just said soon. Someone else when to see the time on their vehicle and he actually got up to go check the time for their car but couldn't do it for my vehicle. The customer service I received this time has been the worst.
Liliana P.
Austell
Business Response
Hello Liliana, Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (770) 872-0704 so we can discuss your experience further. We look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Vehicle was in for oil change and tire rotation. Several vehicles were ahead of me but I was given an approximate wait time. The work was completed within a reasonable time frame. Appreciate the communication of the time frame up front.
William D.
Atlanta
Business Response
Hello William, Your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I brought it in because my brakes were squeaking. The checked it out and all turned out to be fine. I was going to get the oil changed but it was not time. Everything was great.
Jeanette D.
Smyrna
Business Response
Hi Jeanette! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I arrived 10 minutes early for an 11:00 appointment for an oil change and tire rotation. I was their for 3 hours!!!! Should have only been an hour.
Joan N.
Marietta
Business Response
Hi Joan, We're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Sales team was very helpful and easy to work with
John L.
Atlanta
Business Response
Hello John, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Amy is wonderful to work with!! Great experience start to finish. Thank you!
Stephen D.
Atlanta
Business Response
Hi Stephen, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Eager to help and willing to negotiate. Good car buying experience.
Thomas G.
Lilburn
Business Response
Hello,Thomas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Easy to deal with, very knowledgeable and helpful explaining all features of auto purchased. A wonderful experience!
John W.
Savannah
Business Response
John, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Sales Customer
Mr. Harris and Mr. Jacobs were fantastic to deal with as always. I have purchased a few vehicles at this dearship and always been treated very well. I will be back again next time.
Bret S.
Acworth
Business Response
Hi Bret, we're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
The service manager addressed my problem with much care and concern. He searched and followed through making sure the work would be affordable for me. The only negative experience was that I was told the service would take about an hour and a half which turned into three hours wait time.
Madelene W.
Austell
Business Response
Hello Madelene, We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Angel was a huge help soon as I walked through the door . Everything was thorough and quick
Taihler S.
Marietta
Business Response
Hi Taihler, Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Great customer service. Thank you, Rodi and team.
Maria E.
Austell
Business Response
Hi Maria, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Dear Capital One Buick GMC, I am writing to express my disappointment with the recent service I received at your dealership. I had an appointment scheduled for an oil change and mentioned to Radi Rafailov that my vehicle might need new brakes. I inquired about the cost of replacing the brakes, but at no point was I informed that there would be a $140 inspection fee if I chose not to have the brakes replaced at the dealership. Faced with the choice of losing $140 for a service I neither requested nor was informed about, I reluctantly decided to have my brakes replaced. This resulted in a total charge of $662.41. I am deeply dissatisfied with the lack of communication and transparency regarding this fee. This is not the first time I have encountered issues with this dealership. However, since I purchased my vehicle from you, I have continued to return for servicing. Unfortunately, this experience has led me to reconsider my decision, and I am now seriously considering servicing my vehicle elsewhere moving forward. I hope you take this feedback seriously and address the communication gaps to improve customer service for future clients. Sincerely, Candelaria Camarena
Candelaria C.
Mableton
Business Response
Hello Candelaria, It's upsetting to hear that your experience was anything but stellar. When you have an opportunity, please reach out to us at (770) 872-0704 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Wrong part was ordered after weeks of waiting then had to leave my vehicle over night without loaner vehicle or gas for having to make a second trip and take time out of my Wife's day for a second day.
Kevin W.
Fairburn
Business Response
Hello Kevin, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 872-0704 to discuss this further. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hey Phillip, Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213